Our Service

● Pre-sale: Communicate with customers about the use scenarios and clarify core parameters: material requirements; specification details (size, thickness, grade such as Q345B); performance indicators (tensile strength, corrosion resistance, low temperature toughness); batch and delivery cycle requirements.

● In-sale: In-sale service revolves around order execution to ensure that products are delivered to customers on time, in quality and in quantity.Abnormal situation (such as shortage of raw materials) 24 hours in advance to inform, negotiate alternatives.Support customers to modify specifications, increase or decrease quantity before production, coordinate production department to respond quickly and reduce losses.

Professional logistics distribution:

● Choose transportation mode according to distance (long-distance railway/sea transportation, short-distance highway); customize packaging (rain film + wood support) to avoid rust and deformation during transportation; provide logistics tracking links to grasp the location of goods in real time.

● After-sales: fast quality problem handling: 24-hour service hotline response, technical personnel to verify within 12 hours;48 hours to give solutions (return/replenishment/compensation), free maintenance within the warranty period.

Customer return visit and relationship maintenance:

● Monthly visit to long-term customers, collect feedback on use;

● Holiday greetings and exclusive offers to enhance customer stickiness.Industry information and decision support:

● Regularly push steel price trends and environmental protection policies (such as production restriction notices);Provide inventory management advice to help customers hedge against price fluctuations.